* Command key doesn’t work as the Windows key Slightly too slow or too fast and you get a left click * Double-clicking only works at specific speeds. * Click and drag to select doesn’t work (e.g. selecting multiple items in Outlook/Explorer) * Control-click to select multiple items doesn’t work (e.g. * Shift-click to select multiple items doesn’t work (e.g. scrolling in Edge/Safari/Word/Excel/Outlook) * Two finger scroll on forms doesn’t work (e.g. on the start menu, but not an issue on a shortcut in a Windows Explorer folder * Long click to right-click activates left-click prematurely, e.g. * Secondary click (two fingers to right click) doesn’t work Connecting to Citrix Virtual Apps & Desktops 1912 running on Windows Server 2019 and Office 2016: IPadOS 13.4.1 brings keyboard and trackpad/mouse support, but most of the basic and advanced features of Apple Magic Keyboard simply do not work with Citrix Workspace. To report issues, tap the menu icon and create an account first. This launches the Citrix support forum where you can review reported issues ORĤ. Tap 'Reviews' and then tap 'App Support' found at the bottom right of the screen.ģ. In the App Store, go to Citrix WorkspaceĢ. Send the email to your company's IT support team.ġ. Tap 'Request Help from Support' This generates an email with log file.ģ. Open Citrix Workspace app and tap 'Settings' and then 'Support'.Ģ.
HOW TO REPORT AN ISSUE TO CITRIX - Please contact your company's IT support team before following these steps:ġ. For Deleting/Editing Account already added navigate to Settings and tap on the Store. For adding multiple accounts, navigate to Settings and tap on Manage Accounts.Ħ. Select the applications you want to use.ĥ. Enter the Server or email address as instructed by Your IT Help Desk or system administrator.Ĥ. Open Citrix Workspace app and tap on Get Started.Ģ.
Just ask your IT department how to get started.ġ. If your company uses Citrix, you have the freedom to work on your favourite device from wherever you are. Citrix Workspace app lets you access your SaaS, web apps, mobile, virtual apps, files, and desktops to help you be as productive on the go as you are in the office.
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